IACH Public Affairs
If you receive a survey in the mail days after your outpatient appointment at any Army medical facility, and have the urge to throw it away-stop-you are throwing away an opportunity to improve medical readiness.
The Army Provider Level Satisfaction Survey (APLSS) gauges how well Irwin Army Community Hospital, Patient and Soldier Centered Medical Homes are performing in terms of patient satisfaction.
“APLSS allow the patient to let us know as a medical practice what areas we may need to improve on as well as the ability to comment if someone did something that was good or bad so we can make corrections,” said Capt. Tiffany Bujak, Team 5 Farrelly Health Clinic provider.
The survey is administered by the U.S. Army’s Office of the Surgeon General and demonstrates a commitment to the health readiness of our Soldiers and their Families. Patient feedback through APLSS helps Army Medicine meet the specific needs of Fort Riley Soldiers and families.
Bujak said the best part of her job is being able to take care of Soldiers. But keeping Soldiers and families medically ready is a partnership, a conversation between patient and provider.
“Just as a patient’s good description of his or her symptoms helps the provider diagnose the condition, a good ‘After Action Report; through APLSS helps us know how we as an organization can better help patients,” said Felton Butler, IACH Community Outreach Division Chief.
Patients are randomly selected to take the survey a few days after their appointment. APLSS asks about the quality of their visit such as provider communication, access, facility cleanliness, and staff courtesy. It is designed to take only 5 – 10 minutes to complete. Personal information is not included.
Those who receive the survey in the mail can log in to the website with the provided code to answer questions; call the toll-free number provided in the letter; or fill out the survey and return it in the pre-addressed envelope provided. All Soldiers will receive surveys via their mail.mil accounts for their own visits as well as those of their dependent children.
Each month about 3,500 APLSS surveys are sent out to Soldiers or family members about their outpatient appointment. Yet only 14 – 16 percent of the surveys are completed, said Butler.
“Completed surveys equal greater medical readiness. How else can we make the right changes without the patient’s input? It’s all about improving medical services to ensure mission readiness,” said Butler. “Our goal is to increase the response rate to more than 50 percent. The more surveys completed the better the data regarding services.”
For more information on APLSS, contact the IACH Community Outreach Division at 785-239-7103.